Introduction
If you need help with a process or an application, contact us. Our role includes creating awards, approving enterprise agreements and helping with disputes in the workplace.
On this page:
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We at the Fair Work Commission have a different role from the Fair Work Ombudsman.
The Commission (us) and the Ombudsman (FWO) are separate government organisations. Find out how we're different.
As an independent tribunal, we cannot give you legal advice. Find out Where to get legal help.
If your question is about the topics below, the following organisations can help:
- for award coverage, pay, leave and other work related entitlements please contact the Fair Work Ombudsman
- for tax (individuals and business), superannuation and the JobMaker scheme please contact the Australian Taxation Office
- for workplace health and safety please contact Safework Australia.
If your question is about these topics, you can find more information on our website:
- claims about job loss or dismissal
- disputes about bullying or discrimination
- disputes about sexual harassment at work
- disputes about other rights under ‘general protections’
- agreements and the bargaining process
- applications to make or change awards
- decisions the Commission has made
- how to send us (lodge) a claim or response
- Where to find legal help page.
You do not need to visit our offices or call us to start an application. You can apply or submit a claim online or download forms on our website.
Question? Ask us online
Contact us by phone
Call 1300 799 675 within Australia between 9 am and 5 pm (local time), Monday to Friday. We are closed on public holidays.
If you are overseas, call +61 293 081 808 between 9 am and 5 pm (AEST/AEDT), Monday to Friday. Your service provider will charge its international rate for calls from overseas.
We try to answer all calls within 10 minutes. You may need to wait longer at busy times.
Registered organisations: contact details are on our Registered organisations page.
Media representatives: contact details are on our Media enquiries and access page.
Out of hours industrial action applications
We only accept out of hours calls for urgent industrial action applications: 0438 244 996.
Write, visit or email us
We have offices in each capital city.
Please do not come to our offices if you have symptoms of COVID-19 or the flu, even if your symptoms are mild.
Find our office in your state or territory:
- Australian Capital Territory (Canberra)
- New South Wales (Sydney and Newcastle)
- Northern Territory (Darwin)
- Queensland (Brisbane)
- South Australia (Adelaide)
- Tasmania (Hobart)
- Victoria (Melbourne)
- Western Australia (Perth)
Contact a Commission Member
We will tell you which Commission Member is dealing with your case. To contact them, use the email address for their office (chambers) that is in the information we sent you.
This may look like chambers.surname.c@fwc.gov.au or chambers.surname.dp@fwc.gov.au.
You can also find them on the list of chambers email addresses.
Accessibility help
If you are deaf, hard of hearing, or have a speech or communication difficulty and need help, please see Accessibility for information on how to get help contacting us.
Languages other than English
We have resources available that explain how we can help you in 28 community languages. See information in your language.
If you need an interpreter, please see Language help.
Feedback and complaints
To provide feedback or make a complaint about services, processes, staff or Commission Members, see Feedback and complaints.
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