We have expanded our Online Lodgment Service (OLS) to include some individual dispute cases. This is part of our ongoing work to improve our services through digital transformation. The expanded list of forms means you can now lodge more forms online. This includes lodging an:
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Unfair dismissal application (Form F2) by completing the online form
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General protection application (Form F8 and Form F8C) by uploading a completed form
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Unlawful termination application (Form F9) by uploading a completed form
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Agreement approval application (Form F16) by completing the online form (previously launched in June 2021).
The OLS has standard features to help you including the ability to:
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save your application and return to it later
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view your history of submitted applications, and
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review and download previously submitted applications.
Our online unfair dismissal form has been developed and refined through usability testing. The result is a form with features to help you when applying. This includes an autofill function to save you time, and alerts when you miss important information. You can also pay the application fee or apply for a fee waiver when you lodge.
We encourage you to lodge unfair dismissal applications online through the OLS. This will help you complete the form correctly, which makes it easier for us to process your application.
To lodge online just click the online lodgment service link on the relevant form page. You will be prompted to set-up an account before you can get started. Once you lodge a complete application you will receive a confirmation email. A link to a survey about the OLS will be included in the email. Your feedback will help us improve our services to better meet your needs.
The expansion of the OLS follows the release of our Preparing for an unfair dismissal conciliation online learning module. These are examples of our broader systems-based approach to improving access justice through digital first transformation. We utilise modern best practice techniques like plain language, behavioural insights and user experience design to help us meet the evolving needs of our users.
To keep up to date with our digital transformation activities, subscribe to our announcements and follow us on LinkedIn. If you have any feedback, please contact us.